Privacy Policy

Effective Date: November 26, 2025

This Privacy Policy explains how Nate's Lawn Maintenance, Inc. ("we," "us," or "our") collects, uses, and shares your personal information, especially in relation to our text messaging (SMS) service.

1. Information We Collect

We collect information you directly provide to us, including:

  • Contact Information: Your name, email address, physical address, and mobile phone number (if you opt-in to the SMS Service).
  • Service Data: Information related to the lawn care or snow removal services we provide to you.

2. Use of Information

We use the information we collect for the following business purposes:

  • Service Fulfillment: To schedule, manage, and complete your requested services.
  • Communication: To respond to your inquiries, send administrative updates, and provide essential service alerts.
  • SMS/Text Message Services (Customer): We use your mobile phone number only to send customer-facing text messages if you have given us explicit, express written consent to do so. This includes service updates, scheduling reminders, winter reminders/tips, and marketing promotions.
  • SMS/Text Message Services (Employee): We use your mobile phone number only to send employee-specific text messages if you have given us explicit, express written consent to do so. This includes updates on employee availability, scheduling changes, and internal company announcements.
  • Marketing: To send you news, updates, and promotional materials about our products and services.

3. SMS Opt-In and Consent

When you provide your phone number and opt-in to our text messaging service, you are giving express consent to receive recurring text messages from Nate's Lawn Maintenance, Inc.

  • Your Consent is Voluntary: Consent is not required to purchase our goods or services.
  • Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive.

4. Sharing of Information

We do not sell your personal information. We may share your information with third-party vendors, consultants, and other service providers (such as the bulk texting provider) who need access to such information to carry out work on our behalf.

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who assist us in operating our business and providing the services.
  • Legal Compliance: To comply with any applicable law, regulation, legal process, or governmental request.

5. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, disclosure, and misuse. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

6. Changes to this Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Effective Date" at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification).